Ready to scream!
Want to take advantage of Change My Plan option on app. After 2 weeks and >4 hrs on phone still not working. Can select new channel lineup. Does NOT recognize that I rent YOUR modem and have security with basic protection. At the end of the process told to call. I did x 2. Rep unable to see same screens as I see. Rep unable to fix the issue. IF I ever get the change completed I’ll save $50/mo and have 60 more channels.
IMO staff were not trained sufficiently and system was not tested thoroughly.