Thu, Feb 18, 2021 3:00 PM
2 m ago
Hello, @SM9999 Thank you for reaching out to us here through the Forums! I'm sorry to hear about the downtime experienced and I can absolutely help you look into a credit for that time, as well as make sure the signals are good so it doesn't happen again.
Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the address on file. You can send me a Message by clicking on my name (ComcastKaitlan) and selecting Message!