SM9999's profile

New Poster


1 Message

Thu, Feb 18, 2021 3:00 PM

Re: Request Credit for outage

I’m writing to ask for a two-day credit. I had internet, outages on 2/16/20 and 2/17/20. I was unable to call Xfinity to report the outage due to no phone service. Please credit my account for two days.



Official Employee


79 Messages

2 m ago

Hello, @SM9999 Thank you for reaching out to us here through the Forums! I'm sorry to hear about the downtime experienced and I can absolutely help you look into a credit for that time, as well as make sure the signals are good so it doesn't happen again.


Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the address on file. You can send me a Message by clicking on my name (ComcastKaitlan) and selecting Message!

I am an Official Comcast Employee.
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