2 Messages
Proper service response needed
New pole installed outside our home by GA Power. Old pole needs to be removed. Xfinity must move service to new pole. Two techs have come to home with vans and ladders and say we need a bucket truck. None are sent and no help available through customer service!
XfinityDemitrius
Official Employee
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1.8K Messages
10 months ago
Hey @user_3j10q4, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity service drop. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line"
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EG
Expert
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110.3K Messages
10 months ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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