Thanks for posting on our community forums, user_b87316. Are you trying to activate the service through our xfinity.com/yoursubscriptions website? What happens when you try to activate that way?
user_b87316. Have you tried clearing the cache and cookies? Using a different browser? Or using a different device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for trying that, user_b87316. Let me take a closer look to make sure the correct codes are on the account. I see you already sent your information privately. I'll meet you there shortly.
As a reminder, sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. For future reference, we recommend you wait to be invited to DM before sending the information to us.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
•
3.4K Messages
6 hours ago
Thanks for posting on our community forums, user_b87316. Are you trying to activate the service through our xfinity.com/yoursubscriptions website? What happens when you try to activate that way?
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