U

Visitor

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1 Message

Sat, Jul 31, 2021 9:22 PM

Package/plan specialist

I am trying to change my xfinity plan for tv and internet. Every time I call customer service I get misinformation and am told different things by every agent I speak to. How do I find someone who specializes/only job is to find new customers and who knows absolutely everything about the plans so I am not mislead and I get what I need?

Responses

Official Employee

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376 Messages

2 m ago

Hi, @user_8a6aba. Sometimes you will work with people are universal agents and handle all things Xfinity such as our team. I hate to hear of the experience you had. If you are setting up a new account, our sales team can help you just as we can on this platform. Our sales team can be reached at 1-800-XFINITY. We would be happy to help you here though and make sure you get your new account set up. 

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