1 Message

Sun, Nov 28, 2021 2:38 PM


Outage credit

Storm outage caused service interrupted oct 27th - oct 31st.   Power was restored Friday oct 29th but cable was still out.  No credits for outages?

Accepted Solution

Official Employee


587 Messages

9 m ago

 Hi there and hello to you @user_0fb5c8.  Thank you so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can to get this taken care of.  You have reached out to the right team, and we are going to get you squared away.  Let's get started!  If you could please shoot us a private message with your full name and complete service address, we can access your account to make sure that your billing is adjusted for the time without service.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3p9i8cs 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it



1 Message

3 m ago

I feel ya. My internet service goes down about 3x a week. They acknowledge the outage. But only give 2 outage credits per billing. Completely bad service. I guess if they credited for the real amount of outages, they would owe me money each month. Switching providers next month. Comcast Xfinity has really gone downhill. 

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