New service blues
I tried to get Xfinity service at my home but after several weeks and 5 no show appointments for a technician to install my drop I canceled the service I never had. Overall customer service was head exploding painful- there were times I couldn’t get out of the automated system without first restarting my modem then waiting ten minutes for a check. Ridiculous considering my home wasn’t even connected. Tech support people were clueless and after every failed appointment I got a new excuse with no real care from support. What pushed me to cancel and stop the madness was Xfinity’s insistence I pay my first month of service even though I didn’t have any service yet. So much time has elapsed from when I requested service and received my modem in the mail they just started billing me. I was “assured” that next month they would apply the credits. Because they couldn’t keep their word on 5 failed install attempts with no promise as to when I might get hooked up I had zero faith my bill would get fixed after they took my money. It was a horribly frustrating experience with the only monopoly in town that provides gigabit internet service.