Visitor

 • 

1 Message

Tuesday, June 9th, 2026 8:04 PM

Need Internet At Recently Registered Address

I’m a new Xfinity customer, and I’ve been trying and failing to get internet at my new apartment. Initially, I couldn’t get WiFi because my apartment is attached to and has the same address as a nail salon, but yesterday, I got my apartment officially listed as a separate address with the county so it’s not counted as a business address.

However, the address hasn’t popped up in the Xfinity database yet, and I’m not sure how long it will take to do so, or if it will at all. I tried forcing it through when going to purchase a plan, but when I got to the end, the service address was totally different from the one I’d entered, I’m guessing where it’s not officially listed yet in the database.

We’ve been here for over a week without WiFi and are itching to get some, and Xfinity is the best in the area we live, so we don’t want to have to resort to something else like Starlink. Any help offered is greatly appreciated.

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

4 hours ago

 

user_3rokcg Thanks for reaching out! Our team would be more than happy to check on the status of your location, and confirm the availability of Xfinity services to your place. Please send us a direct message. 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum 

 

 

forum icon

New to the Community?

Start Here