Visitor

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1 Message

Monday, December 1st, 2025 11:54 PM

Name change

How do I change the name on the bill and account?

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Official Employee

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2.8K Messages

3 hours ago

 

Thanks for posting on our community forums, user_kr7oao. That would be a change of ownership. For more information on this process, you can visit us HERE. If you'd like to proceed with the change, we can initiate the request here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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