Visitor
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1 Message
My remote control is broken
Hello I need a new remote control because the one I have had for over 4 years broke. It’s not a connection issue pieces are starting to fall off and it’s no longer safe to use. I don’t have any xfinity stores near me where I can get one and the app assistant and the one on the website is extremely unhelpful because it just creates an infinite loop of the same questions and never actually loads beyond the prompt that it will gather more info from the account and will take up to 30 seconds. Please help.
XfinityKam
Official Employee
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29 Messages
2 hours ago
@user_ooptgc Thank you for taking the time to reach out to us, I believe I can be of help
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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