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user_7sr6lk
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2 Messages

Friday, July 18th, 2025 6:04 PM

My dog fence was cut by the team when they buried my fiber cable.

My dog fence was cut by the team when they buried my fiber cable.  They said they would leave a number for me to call, but they did not.  I see that others have had this same problem in the forums.  It appears that in order to chat with someone directly about this I need to first create a post in the forums.

Please help me with this.  My dog needs to be on a short leash while this fence is broken.

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1 day ago

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Expert

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32K Messages

1 day ago

@user_7sr6lk 

Had you marked where the invisible fence was located before they buried the fiber cable?

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

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user_7sr6lk

Visitor

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2 Messages

We showed them where it was running when they came as well as our sprinkler system, which was, thankfully, not cut.

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1 day ago

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XfinityAlfonso

Official Employee

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1.8K Messages

Thank you so much for taking the time to reach us with these concerns regarding your dog fencing. We would love to look over nay prior visit information and help get you in contact with our local tech teams. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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