csprog's profile

Regular Visitor


1 Message

Mon, Jan 4, 2021 9:00 AM


Moved and not listed as Primary User

I just moved and had my service relocated. I cannot access any account info as I'm listed as a secondary user and no primary user is listed.


Please help!

This conversation is no longer open for comments or replies and is no longer visible to community members.


Official Employee


6.5K Messages

2 y ago

Welcome to the Xfinity Forum and thanks for posting, @csprog! I can understand why this would be frustrating and want to provide you with the steps to help get this resolved. To change your secondary username to the primary username on your new account, please follow this link: How to Change a User Role on Your Account. Please let us know if this helps! 

forum icon

New to the Community?

Start Here