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user_sem5xx
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Sunday, May 24th, 2026 12:08 AM

Modem restarting daily

My internet is dropping and my modem's event logs are showing consecutive T3 timeouts and Dynamic Range Window violations. My upstream power levels are screaming too high to maintain a return path lock. I need a line technician sent out to check the signal drop at the street tap or the local node

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12 minutes ago

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XfinityQue

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644 Messages

12 minutes ago

 

user_sem5xx, oh no! Thanks for reaching out. I can completely understand your frustrations and do apologize about your experience. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

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