salty25's profile

Contributor

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12 Messages

Wed, Jan 12, 2022 4:32 PM

Modem Problems

I've been having a lot of internet connection drops; almost daily.  I keep unplugging the modem to reset it and the connection will return after the reboot.

I'd like to replace this one but was told there is a charge to have it mailed to me.  Is there a way to have Comcast waive the charge since I'd have to drive over 70 miles to the nearest Xfinity store?

Accepted Solution

Official Employee

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77 Messages

12 d ago

Thank you for reaching out to me, @salty25 . I do appreciate your time and patience. My name is Kim, and I am here to help. Would you please send our team a direct message with your full name and full address, so I can look into this for you?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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