Contributor
•
12 Messages
Modem Problems
I've been having a lot of internet connection drops; almost daily. I keep unplugging the modem to reset it and the connection will return after the reboot.
I'd like to replace this one but was told there is a charge to have it mailed to me. Is there a way to have Comcast waive the charge since I'd have to drive over 70 miles to the nearest Xfinity store?
Accepted Solution
XfinityKimberlyB
Official Employee
•
77 Messages
12 d ago
Thank you for reaching out to me, @salty25 . I do appreciate your time and patience. My name is Kim, and I am here to help. Would you please send our team a direct message with your full name and full address, so I can look into this for you?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0