Visitor
•
1 Message
Modem not delivered
Received an email that my modem had been delivered, but I checked and there was nothing. I think this may have had something to do with the fact that the address I live at and intended to pick up the modem at was different, but it was at neither location.
XfinityMatthew
Official Employee
•
296 Messages
1 day ago
Hello @user_uazde1 we would be happy to check the status of the shipment and double-check where it says it was delivered to. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0