Visitor
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1 Message
Loyalty
I am writing to formally express my frustration and disappointment regarding my recent experiences with Comcast/Xfinity customer service.
I have been a loyal customer for quite some time. Unfortunately, I recently lost my job, and during this difficult period, I am doing everything I can to reduce expenses while still maintaining essential services for my family. Internet access is especially important for my children, as they rely on it for schoolwork and daily responsibilities.
I have reached out multiple times in an effort to secure the advertised $50.00 promotional rate for five years. However, despite my repeated attempts and conversations with representatives, I have not been able to receive clear assistance or resolution. The back-and-forth communication without progress has been extremely frustrating.
As a parent facing unexpected unemployment, I am simply asking for understanding and support in obtaining a more affordable plan so I can continue providing reliable internet service for my children. At this point, I feel discouraged and unsure whether Comcast/Xfinity values my continued business.
I respectfully request that someone review my account and contact me with a clear and fair resolution.
Thank you for your time and consideration. I look forward to your prompt response.
XfinityMarshante
Official Employee
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903 Messages
31 minutes ago
Hello @kameronb1, thank you for taking the time to leave a post. I’m truly sorry to hear about the challenges you’ve been facing, especially with the unexpected job loss. I know how stressful it can be to balance essential services for your family during such a difficult time, and I completely understand why reliable and affordable internet is so important, especially for your children’s schoolwork and daily needs. While the 1 Gig promotion for $50 is reserved for new customers, we’d still be more than happy to review your account and see what promotions you are eligible for that could help lower your monthly rate. We want to make sure you’re getting the best possible value.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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