user_hgz090, thank you for reaching out. I hope you are doing well today. I wanted to follow up regarding your post and provide further assistance. We are a full-service team, so you've come to the right place for help. Can you tell me more about the symptoms, any error messages or codes you see, and any troubleshooting steps you tried so far? Do you have one or multiple cable boxes? If more than one, are they are having the same issue?
XfinityVianney
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