Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me for being rude via text and I still can't get a hold of anyone else who will help me. One call was disconnected after a recording informed me than an "unexplained technical difficulty" couldn't connect me to an agent. Over and over and over again I'm told an agent will be available in a second, only for the chat to immediately say "The chat has ended. Download transcript." without me getting a chance to speak to anyone. The automated service told me to ask for a new remote. A second agent told me (via chat) to call the customer service number, which isn't working.

This. Is. Pathetic. A company that makes $38,000,000,000 a year in profits deliberately refuses to speak to its customers. There is zero customer support. We're sent in circles, disconnected, told to call back days later or mail Xfinity a letter. Don't tell me "We're so sorry, this isn't the experience we want our customers to have." It very much is. Your company is terrible and treats its customers like garbage.