2 Messages

Tue, Nov 30, 2021 11:18 PM


Internet set up

Hi I am trying to set up internet at my new place (downloaded app and followed setup steps) and the gateway is not found on my app. Curious to why my internet would not be working.


Official Employee


723 Messages

9 m ago

Hi @user_ee78e3, thank you for reaching out directly. I know how important it is to get your internet service working.  I'm sorry to hear you're experiencing issues getting it activated on the app.  You've reached the right place for help. Can you direct message me your address and name?


To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.



2 Messages

@XfinityMikeB I tried searching your name to send direct message. But didn’t come up so I just sent it to “xfinity support”




644 Messages

That was the right thing to do, we received your message and we're ready to rock and roll from there. You'll be receiving a response shortly from myself or one of my awesome colleagues, whoever is first available. =]

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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