jmalex's profile

New Poster


1 Message

Wed, Oct 7, 2020 2:00 PM

Internet only rates

We have internet only, rate seems high as Comcast is advertising $19.99 a month in our area.  Customer Service rep says $34.99 is the rate for current customers, and with that you get good service?  Please explain



Official Employee


2.3K Messages

7 m ago

Hello @jmalex, thanks for reaching out to us through Forums. We appreciate you being a customer with us and would love to double-check what options we have available that are better fitting for you. Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here