F

Visitor

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2 Messages

Sun, May 22, 2022 4:24 PM

Internet getting started kit hasn't shipped

My getting started kit is supposed to arrive tomorrow, but it still hadn't shipped.

Accepted Solution

XfinityDena

Official Employee

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656 Messages

1分前

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your shipment. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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2 Messages

@XfinityDena​ Thanks, it seems it was shipped a little bit after I made this post. My apologies

XfinityDena

Official Employee

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656 Messages

Perfect! I will reach out in a couple of days to check to make sure that you got the kit and set up went well. If you have any additional questions before that time you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! I hope you have a great day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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248 Messages

Hi there! I hope all is well! I'm following up as promised! Did you receive your Kit?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

 • 

94.3K Messages

1分前

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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