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user_sp91gq
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Friday, November 28th, 2025 2:45 PM

incentive rebate

It has been almost a month since I was told I should receive my rebate incentive card. This has been going on since September!

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15 hours ago

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EG

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22 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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15 hours ago

@user_sp91gq 

It has been almost a month since I was told I should receive my rebate incentive card. This has been going on since September!

Please keep in mind if you are qualified for a Visa gift card, you must:
  
  • The customer must subscribe to a qualifying plan.
  • Services must be installed within 30 days of the order date.
  • The customer must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed.
  • The customer must be in good standing at 90 days.
  • Once all eligibility requirements are met, the Visa Prepaid card will be mailed by USPS to the customer's billing address.
  
Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.
 
You can check your status here: https://xfinityincentivetracker.com/ 

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