Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email then I get sync errors again. The Xfinity webmail is poor client interface compared to Outlook and only a bandaid. I am fairly certain that there may be others dealing with the same issue. Please provide a DM link so this issue can get escalated. Thank you.

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XfinityJoe

Official Employee

•

1.1K Messages

17 hours ago

Thank you for reaching out @user_vn3lzc. Are you able to access your email at

https://www.xfinity.com/email

0

Again

Expert

•

33K Messages

8 hours ago

@user_vn3lzc

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email then I get sync errors again. The Xfinity webmail is poor client interface compared to Outlook and only a bandaid. I am fairly certain that there may be others dealing with the same issue. Please provide a DM link so this issue can get escalated. Thank you.

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please always post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

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Customer Service

user_vn3lzc

Imap email client no longer syncing

XfinityJoe

Again

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