Visitor
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1 Message
I'm not receiving any email
Hi,
This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't received nothing.
Can someone please try to fix this so I receive my email again?
Thank you very much,
[Edited: "Personal Information"]
XfinitySean
Official Employee
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405 Messages
1 hour ago
Thanks for taking the time to post on our community forums, user_o972rs! Sorry to hear that you were hit with a phishing attack, I'm sure it's a scary experience. You've come to the right place for help! To confirm, are you accessing your email directly through the Xfinity email site at xfinity.com/email or through a third party email client like Outlook or Apple Mail?
If you're accessing it directly through our site and not seeing any incoming mail, I'd advise checking to see if the auto-forward feature is enabled. In some cases, we've seen where email addresses that were accessed fraudulently have this turned on to have emails sent to another address.
You can check to see if auto-forward is enabled by following the steps listed on our support page here.
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