Visitor
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2 Messages
I never received my virtual prepaid card for new service with xfinity
I signed up for new xfinity service in September of 2025, through the Capital one shopping website, I never received my reward from Capital one for new service that's supposed to be $305 and I never received my reward from xfinity for new service, which was supposed to be a virtual prepaid card. I have a copy of the original order and it says, pre paid card included. My original order was modified by xfinity and that caused me to miss out on both promotions, I also have something from capital one shopping website to show the xfinity promotion, I signed up for./please resolve this to avoid litigation.


XfinityAngie
Official Employee
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2.6K Messages
1 day ago
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