how to make a complaint

I keep getting my posts removed it seems, so I am going to have to take it the corporate route. Xfinity Customer service is very, very inadequate to still be collecting roughly $3000 a year for 17 years from. I will be escalating my issues in any forum I can find online to discourage new people to join this company.

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XfinityJorge

Official Employee

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3K Messages

2 years ago

Iavery027 Thank you so much for using our Forums and for contacting our Xfintiy Support Team. We are here to work with you to make this better, we assure you this is not the experiance we wish you to have. Can you please send us a DM with your full name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

Ia027

how to make a complaint

XfinityJorge

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