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user_6i6pe6
1st Topic

Visitor

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1 Message

Tuesday, November 11th, 2025 4:37 PM

How is it your company is still in business? HORRIBLE SERVICE.

This post generated over 340K similar posts because of the word HORRIBLE.

GET A CLUE. PLEASE get rid of the telephone prompts (USELESS) and the chatbots (EQUALLY USELESS).

The local XFINITY store gets HORRIBLE REVIEWS and I am dreading my booked appointment which I want to cancel because it will take all day, but remarkably, there's no way to do that or even to reschedule because you can't speak to a real person, the chatbot is for [Edited: "Language"], and you don't offer that option. 

The rage this company incites is  - well, it's clear you know. But you don't care.

Question

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Updated 

26 days ago

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Oldest First
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EG

Expert

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114.7K Messages

26 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.5K Messages

26 days ago

 

user_6i6pe6 Thank you for your honest feedback. Our team can help you. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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