1 Message

Sat, Sep 18, 2021 9:08 AM

Horrible Expensive Service

Who else has to pray, meditate, and perform some type of ceremony before the business day to help you deal with the fact you pay over $300 for services that don’t work consistently for 4 full days a week? Who else has exceeded your $25 worth of service credits so you continue to pay for service you don’t receive? Who else gets nervous when you have a zoom call because you know your internet working for a full business day is an impossibility? Who else has done hundreds of diagnostic checks, restarted modems, and checked the outages only to have the bot tell you it looks good on their end?  Who else noticed that none of the cable packages have channels you recognize and those you do are not included? Who else noticed DVR space shrinking and the prompts to buy more space? Who else is suddenly incentivized to throw in the towel and really give up on cable?

Official Employee


312 Messages

2 m ago

Hi there @user_26ef1e! I am so sorry to heat that you have had a frustrating experience. We never want you to feel this way and hope we can make things right. I would love to take a look into your account. To begin, can you please send us a direct message? 


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message


Thank you!



New to the Community?

Start Here