nryce's profile

Regular Visitor


1 Message

Sat, Jan 2, 2021 8:00 AM

Help with Site Survey for Internet

I need help getting a site survey done at my house. Xfinity internet is offered on my street but my house is too far off the road (500 feet) and does not have a tap installed. Weeks of calling and being transferred to different departments has led to nothing and no further answers. Any tips or phone numbers for how to get this started and if its possible for me to install my own cable and have a tech splice it at the road so this doesn't cost a fortune.





Official Employee


2.4K Messages

4 m ago

Hey @nryce,


Thanks for reaching out about the serviceability and site survey. We can assist further with this; please send over a private message with your name and the address to start.


To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here