2 Messages

Wednesday, December 7th, 2022 4:21 PM

Gift card expired

I received a gift card but been out of town. By the time I came home and went through my mail the card already expired. Is there anyway I can have another one sent to me?


Official Employee


3K Messages

2 months ago

Hello @user_131300, thanks for taking the time to reach out to us on our Forums page. We appreciate you being a customer with us, and I hope you enjoyed your time out of town. My team can absolutely assist you with reissuing this expired gift card. To best assist you with this, please send us a private Direct Message.

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

forum icon

New to the Community?

Start Here