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user_w05nvc
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Visitor

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2 Messages

Tuesday, July 15th, 2025

Free peacock access

Our subscriptions list and monthly bill says that free Peacock is included.  However, when we go to the Peacock site, it tells us to buy a plan.  We contacted a Peacock employee who tried to match all the possible emails we have to their user database.  None of them showed up. The last time we accessed Peacock was around the time when Peacock was first introduced, and it was free on XFinity.  We never had to create a sign on.  Can you please help us access the free Peacock Premium that xFinity has been offering us since 2023–which we never could access?  Thanks.

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5 days ago

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XfinityJoe

Official Employee

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891 Messages

5 days ago

Thank you for your question, @user_w05nvc. Have you tried using the Peacock account finder?

https://www.peacocktv.com/help/account-finder

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user_w05nvc

Visitor

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2 Messages

Yes I have.  It asks for name and payment info—since we have never subscribed to Peacock, name and payment info does not exist in their records.

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5 days ago

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XfinityRichard

Official Employee

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2.1K Messages

Thank you, @user_w05nvc for the information that you provided. Let's get your account pulled up so we can look further into your Peacock concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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