Visitor
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6 Messages
"Free" installation is $89.99. What a joke.
I signed up for internet service with Xfinity (We've had TV service for many years). Everything I read and everyone I talked to during signup process said "free installation". I contacted customer service again after signup and now they say there's an $89 installation fee for placing the modem and router in a more centralized room of my home. They basically want me to install the modem and router next to my TV in the living room because there's already a coax cable there. Pure laziness and false advertising. I'll be cancelling unless they waive the install fee.
XfinityWilliam
Official Employee
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1.4K Messages
4 years ago
Hi @Pzazz2. We would truly honor our free installation price, if a rep informed you that is what it would be. If you installed the equipment yourself, and are not getting a good signal and need the modem to be moved, there would be an install fee for a technician to come out and change the outlet or make a new outlet.
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Pzazz2
Visitor
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6 Messages
4 years ago
My exiting coax is in my living room next to my TV where there is nowhere to put a modem/router and all the accompying wires. Plus, any ethernet cable connections to other rooms would be out of reach + impractical, unsightly, and hazardous to lay an ethernet cable down.
There is a room in the center of my house that would be the place to put the modem/router by running a coax wire to that room.
It's not a question of whether or not it's a good signal. It's about falsely advertising free installation and then charging customers to make changes to outlets.
It's a question whether or not Xfinity wants us to keep this service for a few years or not.
(edited)
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