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LAM_577's profile
LAM_577
1st Topic

Visitor

 • 

3 Messages

Saturday, June 1st, 2024 6:27 PM

Closed

Fix my password reset PLEASE!

I have a ticket [Edited: Personal Information] I need this password issue fixed ASAP. It should not take days. Your security team was supposed to call me back and never did. We should also get service credit for everyday we can't access our email 

Question

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Updated 

1 year ago

 • Edited

35

1

0

XfinityOrlandoM

Official Employee

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2K Messages

1 year ago

@LAM_577

Thank you for reaching out to us that is a ticket for our customer security insurance team 800-934-6489 please reach out to them if you're having trouble with accessing your e-mail address. Credits are only processed when your services are not working due to services outages in our area or issues with your services credit cannot be issued because of not being able to access your e-mail as when you set up your e-mail if you set it up with all the proper two step authentications you can go into the self-service department and have your password reset if you do not have access to the self-service options or no longer have an active Xfinity account please reach out to the customer security insurance team

(edited)

4

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LAM_577

Visitor

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3 Messages

Like I want to wait for an hour and a half AGAIN to find out what is being done with my ticket.  You all can do better than this

1 year ago

0

XfinityOrlandoM

Official Employee

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2K Messages

The number I gave you can talk to the team that's handling the ticket and they can assist you with your password concerns once the tickets get open the team that handles that ticket reaches out to you  have you had any calls or voice messages from Xfinity on to call that number back with that agents extension?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

LAM_577

Visitor

 • 

3 Messages

No I called 1-888-565-4329 and finally got my problem fixed. The number you provided just gets you in this perpetual automated garbage that gets you no where. You should be providing people the number to the security assurance team for these issues 

1 year ago

0

XfinityShawn

Official Employee

 • 

1.5K Messages

@LAM_577, Our process for the CSA team is an internal number. You would have to call in to customer support first, and request to be transferred to CSA team. We are glad to hear that this has been resolved for you, and will be here if you need any further assistance. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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