FCC

Question

On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct constitutes a violation of Xfinity's Acceptable Use Policy and raises serious concerns regarding ethical practices. I believe such actions warrant reporting and could be grounds for termination of said employee. Consequently, I have submitted a formal complaint to both corporate and the FCC.

XfinityGabriel · Answer

user_5a3s3g, Hi there! Thanks for taking the time out of your day to reach out. As a consumer myself, I can understand the importance of paying for service and receiving exceptional and reliable service in return. This is definitely not the experience we like to hear about. You've reached the right place. Over social media, we are a dedicated team of corporate experts who can help and get this addressed in a timely manner. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Customer Service

user_5a3s3g

FCC

XfinityGabriel

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