FCC

On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct constitutes a violation of Xfinity's Acceptable Use Policy and raises serious concerns regarding ethical practices. I believe such actions warrant reporting and could be grounds for termination of said employee. Consequently, I have submitted a formal complaint to both corporate and the FCC.