1 Message

Wed, Dec 1, 2021 8:47 PM

Expired visa reward card

I have a visa debit reward card that is expired and has never been used. I attempted to call the phone number but waited on hold for over an hour just to be disconnected.  How can I go about getting my card re-issued?

Accepted Solution

Official Employee


203 Messages

6 m ago

Hi, @user_9d5437, thank you for reaching out for help with getting your expired visa card reissued. We are happy to assist with getting the process started to get the card reissued. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.



Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 

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