Visitor
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1 Message
Equipment return credit
I was promised a $150 credit via email after returning my equipment. The email stated I would see it posted on my account within 24 hours. That was on November 6th it’s now December 2nd and my bill is due. I’d like to apply my credit towards my bill.
XfinitySean
Official Employee
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314 Messages
2 hours ago
Hey there user_7ptzk8, thanks for reaching out through our community forums! I'd be concerned if I hadn't received a promised credit too, I apologize that it hasn't come through. Our team would be more than happy to look further into this with you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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