equipment box

I am reaching out to request assistance with replacing the small equipment box as it has been consistently cutting out.

Could you please provide me with the necessary steps or guidance on how to properly make this replacement?

Thank you

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XfinityFrank

Official Employee

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2.3K Messages

3 hours ago

Hi there, @sdrfwerwerwere. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your box. The quickest way to replace it would be to take the unit and power cord to a local XFINITY store and exchange for a new one. Locations and hours can be found here : https://www.xfinity.com/local/store-offers. Alternatively, we can ship one out with a return kit, but that would take a few days. How would you prefer to proceed?

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sdrfwerwerwere

Regular Visitor

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11 Messages

ship a return kit please

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2 hours ago

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XfinityChelseaB

Official Employee

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2.4K Messages

sdrfwerwerwere If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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2 hours ago

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Customer Service

sdrfwerwerwere

equipment box

XfinityFrank

sdrfwerwerwere

XfinityChelseaB

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