Visitor
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1 Message
Entirely too many service interruptions
I am writing to express my strong dissatisfaction with the recent rate increase applied to my internet service combined with a noticeable and ongoing decline in service quality.
Over the past several months, my internet service has deteriorated significantly. I am experiencing frequent (multiple times per day at times) intermittent outages, and unreliable performance that makes it difficult to maintain internet use and most importantly get work done as my husband and I are remote employees and require our internet services to be reliable several days per week. This level of service is unacceptable, especially after your company has recently raised my monthly rate.
XfinityKam
Official Employee
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192 Messages
7 minutes ago
@user_hbwggq Hello and thanks for reaching out to us. As someone who relies heavily on my internet I know its very important especially working remote to have reliable consistent service. As far as your rate goes when promos expire plans usually go to everyday pricing, but we can look into any promos possibly available. Have you checked our website when experiencing service interruptions to see if it's been reported? Here https://www.xfinity.com/support/statusmap. Nevertheless, I want to address all of your concerns.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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