amyleslie's profile

New Poster

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1 Message

Wed, Dec 16, 2020 9:00 AM

Endless Loop Trying to Transfer Service

I need to transfer my service.  The phone number only will send me a link to how to transfer service and not connect me to an agent.  The link only sends me to a page that says an agent can't help me and then sends me to a page of the same choices that got me that message.  Is anyone available to provide service at Comcast?  

Responses

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @amyleslie! Thank you for using the Xfinity Forum to get help with transferring your service. I'm sorry for the experience you're having and would love to help get this resolved so you can begin to enjoy the service at your new address. Can you send a private message with your first and last name and your current and new address? To send a private message, click on my name, "ComcastChe," and then click send a message. 

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