user_kboiov Thank you so much for reaching out for help with wanting this line removed. To be sure, is this the connection to your home you would like removed, or a pedestal/box in your yard?
user_kboiov It may be, and thank you for clarifying. I know that for drop relocations, there is a survey that is needed, which would have a fee of $100.00 to see if it is possible. As a heads-up, since the request is the same process, it may also apply. With that, if you are not currently a customer, that may cause some issues with the work order due to the fee, but we are always happy to send off the request for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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XfinityAmandaB
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user_kboiov
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17 minutes ago
The line is From the post to my home. Is it possible to get it removed?
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