Hello @user_zz1dc8, thank you so much for bringing this to our attention! Just a quick heads-up for the future to protect your privacy and keep your account secure, it is always best to avoid sharing personal details in public spaces. Keeping personal information private also helps us stay in line with our Community Guidelines!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_zz1dc8
Visitor
•
2 Messages
2 hours ago
Address: [Edited: "Personal Information"]
(edited)
1
0