U

Visitor

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1 Message

Thu, Nov 24, 2022 6:21 PM

Disconnect

I am traveling & wish to disconnect on 25 th Dec.  My billing cycle begins on  10 th . Can I pay pro-rata for 15 days or should I cancel on or before the beginning of billing cycle 

XfinityAnna

Official Employee

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775 Messages

2 days ago

Thank you for reaching out over Xfinity Forums @user_0144b9. Our team would be happy to help. To answer your question, your account will be prorated for the time you use the service. If your billing cycle runs 12/10 to 1/9, and you disconnect on 12/25, you will get credits back from 12/26 to 1/9. The final bill usual prints within 2 weeks of your disconnection. If you have made an overpayment we will either refund the credit card on file or send out a paper check within 30 days. We will not send a refund till all equipment has been returned. Did you have any further questions today? 

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