Visitor
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1 Message
Customer Service
You customer service is hands down the worst I have ever experienced. I spent the better part of the day trying to get a technician scheduled. However it was impossible to get past the chat bot gestapo. There needs to be a way to get to a human to assist. I ended up calling and choosing to disconnect my service. This was the only way to get help. Terrible!
XfinityAlyssaA
Official Employee
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2.7K Messages
9 hours ago
Good afternoon, and thank you for reaching out on our Community Forums with your feedback @user_8fgpwn, we appreciate you taking the time to share it.
This definitely isn’t the type of experience we want for our customers, and we understand how frustrating this must be.
Please let us know if there’s anything further we can do to help turn this experience around - we’re here and happy to assist however we can.
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