Customer Service

Your customer service is TERRIBLE. It is impossible to speak with a rep. They want to send you a link to try to fix your problem yourself or chat with an automated agent. Your service is so expensive to not be able to speak with someone. Then after it’s all said and done it says TAKE CARE. TAKE CARE?? You’d better be glad I’m not a swearer because you’re sure making me want to. I’m cancelling my service. I HATE YOU AND YOUR SERVICE!!!

Responses

XfinityJohnG

Official Employee

•

1.9K Messages

3 months ago

Thank you for reaching out to us here @user_3ow616. That is certainly not the experience we would like you to have, and I would be happy to assist you with any account or service issue. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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