Customer Service is a Waste of time

Have spent three sessions of multiple hours each with three different agents and still no problem resolution yet each promised correction in their magic 72 hours. The AI chat is worthless. Customer service is a sales attempt each time with each trying to change my plan and get me to sign. If you do not read it carefully they will trick you into plan changes that cost more in the pretense of authorizing them to access the account and fix the problem. Very deceiving and worthless so far in helping, in store and by phone are the same.