J

Visitor

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1 Message

Wed, Mar 24, 2021 3:54 PM

courtesy adjustment

My father received a letter from Xfinity stating he was eligible for a courtesy adjustment due to regional sports network charges for sporting events that weren't held. Is this letter legitimate?

Responses

Official Employee

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344 Messages

3 m ago

Hello and Happy Wednesday, julie_kmick! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, If a regional sports network in your market refunds us and you paid the fee during the relevant time period, then we'll pass 100% of what we receive onto you as a courtesy adjustment on your bill.

 

However, to double check and verify that this adjustment has been applied to your father's account, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name, the name of the account holder and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

New Poster

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2 Messages

3 m ago

We received a similar letter but it stated we had to go online and request the adjustment....when we go to support/account-management there is no courtesy adjustment link to choose even thought the letter states this is where to go??!!

Official Employee

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273 Messages

Thank you, @Padraig71 for reaching out today over our Community Forums! Customers who paid an RSN Fee from April through July 2020 will receive a courtesy adjustment per the eligibility guidelines below:

  • Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.
  • Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.
  • Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting https://comca.st/3rHrUBX
  • Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3rHrUBX.
  • Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3rHrUBX and verifying their previous account by providing either:
    • Xfinity ID and Password
      OR
    • Telephone Number and Street Address

Visitor

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1 Message

1 m ago

I have tried to contact the Comcast group in various ways to get a courtesy credit on my account.   During the last few months I have lost service 2-3 days and that has severely limited my work interaction.   I tried many times to reach a live person who I can speak to,,,,,that seems to be nearly impossible.    I have talked to your overseas customer service groups.  Terrible customer service....everything I say is repeated and then I am put on hold.    Your Xfinity Assistant is a endless rabbit hole of answers to questions I never have and no way to request a credit.   Right now I have deducted $50 for my time and effort.   I am looking closely at Att and Sonic and getting lots on interest from those folks.    Please issue the credit or wave goodbye.   Bill Wagner

Official Employee

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182 Messages

@bwag22 Hello! Very sorry to learn about the experience with trying to get a credit applied. We can help! Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. We'll be there to help. 

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