Visitor
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4 Messages
Costs
I have been a longstanding customer since 1995. I recently retired and the increases in my bill have been tough. I would prefer not to leave Xfinity, but am being pushed in that direction. Is there any way to modify my current service package to make costs more reasonable? I would think at a minimum that you would be willing to offer a longstanding and loyal customer one of the same packages you would give to a brand new one?
XfinityJoe
Official Employee
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1.1K Messages
1 year ago
Hi there @user_5be0c4 Thank you for being a long-time customer and reaching out on the forum.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJoe
Official Employee
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1.1K Messages
1 year ago
Thank you for taking the time to reach out to our hard-working Xfinity Support team. My Name is Joe, and I have the privilege of being your Xfinity expert. All of us at Xfinity truly value your business, and we want to be your service provider for years to come. I am truly thankful that you are allowing us to help.
There are some delays between responses when you work with us here, as this is not a traditional l1:1 chat. We are closer to the pace of email than live chat. On the plus side, you never have to worry about being disconnected. Who do I have the pleasure of speaking with today?
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