grass051's profile

Regular Visitor


4 Messages

Sat, Dec 19, 2020 5:00 PM

Contract Renewal with Affordable Options

My current 12-month contract is expired in this month.
According to my bill, the monthly charge from the next month will be more than doubled.

I'm wondering if there is any option to avoid the surge of monthly payment including promotion rate.


I have been checking the options through the Xfinity website, but I cannot find them.
I would like to get the help from Comcast support team ( @ComcastChe , @ComcastJoeTru ).


Accepted Solution


Official Employee


2.3K Messages

6 m ago

Hello @grass051, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you wanting to continue service with us and I definitely understand the need to have a manageable bill. I would love to assist you with seeing what options are available that would be better fitting for your overall needs. Can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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