Visitor
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3 Messages
Complaint regarding Comcast xfinity
I made a appointment to fix my connections, appointment was made for 06/08/26 I received many texts from Comcast xfinity to confirm my appointment, the day of the appointment received a couple more texts stating the tech was on the way, got another text saying sorry we missed you, I made arrangements to be home all day was waiting for them never showed up, they even text me my tech has arrived, I went to my front door and nothing, then got a text saying I have to reschedule? This is ridiculous your company has gone down hill in the last few years, not that you care. Tell me what you will do to make this right!
(Edited: Personal information)
XfinitySeth
Official Employee
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1.2K Messages
7 hours ago
Howdy user_7b5d73 👋 I appreciate you coming to our community to connect with us, and you're in the right place for help! Above all, we never want you to be dealing with service issues of any kind, much less your appointment not completing as it was originally scheduled. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'll be sure to see how soon we can get a new appointment made for you 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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